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Help Center
Find answers to common questions about our products and services.
Orders
If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We process orders quickly, so we’ll do our best to accommodate any adjustments before your order is dispatched. Once an order has been shipped, it can no longer be modified or canceled.
Yes, you can track your order! Once your pergola kit has been dispatched, we’ll send you a tracking number along with a link to track your package. You can also reach out to our customer support team for real-time updates on your order status.
Pergola and Brackets
The assembly time for an OverGard kit typically ranges from 4 to 8 hours, depending on the size and complexity of the model. Our easy-to-follow instructions make the process manageable for anyone, even those with limited DIY experience. It’s a project that you can enjoy over a weekend!
Yes! OverGard brackets are made from high-quality materials designed to withstand the elements. Additionally, our powder-coated brackets are corrosion-resistant, making them perfect for outdoor conditions.