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Orders
Below are some of are common questions about orders
Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We process orders quickly, so we’ll do our best to accommodate any adjustments before your order is dispatched. Once an order has been shipped, it can no longer be modified or canceled.
Can I track the status of my order?
Yes, you can track your order! Once your pergola kit has been dispatched, we’ll send you a tracking number along with a link to track your package. You can also reach out to our customer support team for real-time updates on your order status.
How do I know if my order has been successfully placed?
After a successful purchase, we will send you an order confirmation email. This email includes details such as the order number, item(s) purchased, payment method, and shipping information.
Do you deliver internationally?
At this time, we only offer delivery within South Africa. If you are interested in international delivery, please contact our customer service team to inquire about options.
Pergola kits and brackets
Below are some common questions about our pergola kits and brackets.
How long does it take to assemble an OverGard kit?
The assembly time for an OverGard kit typically ranges from 4 to 8 hours, depending on the size and complexity of the model. Our easy-to-follow instructions make the process manageable for anyone, even those with limited DIY experience. It’s a project that you can enjoy over a weekend!
Are OverGard brackets weather-resistant and durable?
Yes! OverGard brackets are crafted from premium materials and feature a weather-resistant coating, ensuring durability against the elements.
Do OverGard pergolas require maintenance?
While OverGard pergolas are designed for longevity, we recommend performing basic maintenance to keep your structure in top condition. This includes checking for any loose screws, cleaning the surface of the timber, and reapplying protective finishes (such as wood sealant) every 1-2 years to maintain the look and integrity of the material.
How long will it take until I receive my order?
The delivery timeframe depends on the shipping method you choose. Express shipping takes 5-7 days and requires an EFT deposit, with the timeframe starting once the funds have been confirmed. Standard shipping, on the other hand, takes 10-12 days.
How do I order?
Ordering is simple! You can browse our range of pergola kits and brackets on our website and select the product you like. Once you've made your choice, simply add it to your cart and proceed to checkout. If you need any assistance, our team is available to guide you through the process.
Is delivery available ?
We offer delivery across South Africa, with free shipping included. While shipping times may vary depending on your location, we aim to deliver your pergola kit as quickly as possible. Please note that offloading is not our responsibility, as we rely on third-party couriers for deliveries.
Do the kits come with installation instructions?
Yes, every pergola kit includes a detailed set of installation instructions that are easy to follow. The instructions are designed for DIYers, with clear steps and diagrams to guide you through the process. We also offer online support.